Appointments

All treatments are carried out by appointment only to ensure a calm, private, and unhurried experience for every client. Walk-ins are not accepted.

We kindly ask clients to arrive on time for their appointment. Arriving late may reduce your treatment time in order to avoid impacting the following client.

Cancellations & Rescheduling

We require a minimum of 24–48 hours’ notice for any cancellations or rescheduling.

Late cancellations or missed appointments may be subject to a fee. This allows us to respect the time allocated to each client and maintain availability for others.

Consultation

All new clients are required to attend a consultation prior to treatment. This ensures suitability, safety, and a fully personalised treatment plan.

Treatment will only proceed once clinical assessment has been completed.

Deposits

A deposit may be required to secure your appointment. This will be deducted from your treatment cost.

Deposits are non-refundable in the case of late cancellation or non-attendance.

Results & Expectations

All treatments are tailored to the individual and results may vary depending on skin type, lifestyle, and medical history.

We prioritise natural, undetectable results and long-term skin health over quick fixes or over-treatment.

Medical Disclaimer

All treatments are performed following clinical assessment and suitability checks. Clients are required to disclose relevant medical history prior to treatment.

We reserve the right to refuse treatment if it is not clinically appropriate.

Privacy

All client information is treated with strict confidentiality. Personal data is stored securely and will never be shared with third parties without consent.

Contact

For any questions regarding your appointment or policies, please contact us directly.